Shipping & returns
Shipping costs vary according to the country and delivery methods in question, along with the number and format of the Products ordered.
Delivery fees are shown, all taxes included, during confirmation of the order.
These delivery fees are applied in addition to the listed price(s) of the Product(s). Before the final confirmation of the order, the customer will be informed of the full price to be paid.
As soon as the package is handed over to the shipping carrier, compliance with delivery times depends on the latter. Consequently, if proof of delivery of the package to the shipping carrier is provided by FOLKS, no claim for compensation of any kind whatsoever may be made by the Buyer.
The Products are sent to the delivery address provided by the Buyer during the checkout process. In the event that the Buyer has not provided the correct address (an incorrect or incomplete address), FOLKS cannot be held responsible for any eventual delays or failure to deliver.
In the event that the Buyer’s order contains several Products, FOLKS reserves the right to send them in multiple installments, which may lead to different delivery times.
The Products purchased by the Buyer are generally delivered within five (5) to seven (7) working days in mainland France. In all cases, Products are delivered within a maximum period of thirty (30) days starting from the day the confirmation email or text for the order is received.
In the event that the aforementioned thirty (30) day period is exceeded, the Buyer may request the immediate termination of the sale by registered letter with acknowledgement of receipt to the following address: 2, rue Gaspard André, 69006 LYON, or by email to the following email address: firstname.lastname@example.org, and obtain reimbursement of the sum paid upon placing their order.
The sum paid by the Buyer will then be returned to them without delay, at most within fourteen (14) days of the date on which the contract was terminated.
In accordance with article 1148 of the French Civil Code, FOLKS may not in any event be held responsible for any delay or non-performance resulting from a case of force majeure as defined under French law.
Furthermore, upon receiving their order, the Buyer is invited to verify the condition and conformity of the delivered Products. It is therefore the Buyer’s responsibility to open the package in front of the delivery person to verify the condition of the Products. In the event that the Products are damaged or non-compliant, the Buyer may either refuse delivery of the package, or note any abnormalities when signing for the package. In either case, the Buyer must then report any anomalies the same day by sending an email to email@example.com.
If the Buyer does not personally receive the package, they must ask the person in charge of receiving the package to follow the aforementioned procedure.
No claims will be admissible if the delivery note is signed without reservation. Furthermore, the acceptance of transported Products eliminates the possibility of taking any legal action against the shipping carrier for damage or partial loss if, within three days following delivery of the package, national holidays excluded, the recipient has not notified the shipping carrier of their reasoned protests, either by extrajudicial act or by registered letter (article L 133.3 of the French Commercial Code).
Right of withdrawal (cooling-off period)
In accordance with the provisions of article L121-20 of the French Commercial Code, the Buyer has a period of fifteen (15) calendar days, starting from the day the Products were delivered, to exercise their right of withdrawal (cooling-off period) without having to provide a reason or pay penalties, as long as the conditions set out below are respected.
The Buyer must return the delivered Product(s) within a maximum period of fifteen (15) days starting from the Buyer’s notification of their decision to exercise their right of withdrawal.
Returns must be made in their original and complete condition (packaging, accessories, instructions). The Buyer is responsible for the Product’s condition at this point in time. Any damages incurred by the Product at this point may justify the nullification of their right of withdrawal.
If the order was delivered by the French postal service (Colissimo, Chronopost), the Buyer may return their order via the French postal service to the following address: FOLKS – 2, rue Gaspard André, 69006 Lyon, France. The shipping costs are entirely the Buyer’s responsibility.
Upon receiving the package, FOLKS will verify that the returned merchandise is in perfect condition. No returns or exchanges will be accepted if the returned items have been visibly used or damaged by the Buyer and if this use or damage makes the Products unfit for sale. If a return or exchange is refused by FOLKS, the Products will then be returned to the Buyer, with shipping fees remaining at the latter’s expense.
If the returned Products are received by Folks within a period exceeding fifteen (15) working days from the notification by the Buyer of their decision to exercise their right of withdrawal, FOLKS reserves the right not to proceed with the exchange or reimbursement of the Products.
In accordance with the provisions of article L.121-21-8 of the French Commercial Code, the right of withdrawal (cooling-off period) does not apply to:
– The provision of services that have been fully performed before the end of the cooling-off period and the performance of which has begun after the express prior consent of the consumer and the express waiver of their right of withdrawal;
– The provision of goods made to the consumer’s specifications or that have been clearly personalized;
– The provision of goods likely to deteriorate or expire rapidly;
– The provision of goods which, after having been delivered and by their very nature, are inseparably mixed with other articles;
– The provision of newspapers, periodicals or magazines, except for subscription contracts to these publications.
Refunds, store credit, exchanges and gift cards
If the conditions set out above in article 7 are met, FOLKS will proceed, depending on the Buyer’s decision, to reimburse the price of the returned Products or issue store credit (a purchase voucher) for exchange, valid for six (6) months on the Website.
In the event that the Buyer requests a refund, FOLKS will make, within thirty (30) days of receiving the returned Products, a bank transfer equivalent to the price of the returned Products and the initial shipping costs, to the bank account provided by the Buyer for this purpose.
In the event that the Buyer requests store credit (an exchange), FOLKS will send, within thirty (30) days of receiving the returned Products, a store credit voucher via email that will be valid for one (1) year on the Website, equivalent to the price of the returned Products.
The Buyer, having benefited from a discount code and wishing to exchange a Product thereafter, will receive a store credit voucher equivalent to the net sum paid upon initial purchase. If the discount is no longer valid or cannot be combined, the difference between the discounted price of the initial purchase and the current price must be paid in order to exchange the purchased Product.
In the event that an order has been paid for using a promo code, the value of the promo code will be deducted from the amount of the refund or from the store credit issued by FOLKS, proportionate to the number of Products ordered.
In the event that the Buyer requests an exchange, this request will depend on the availability of the Products in stock.
The Buyer is informed that following an exchange, the Buyer cannot request a refund for the exchanged Products, but may only proceed with a new exchange or request that store credit be issued.
When an order has been paid for with store credit, the returned Products can no longer be subject to a refund by FOLKS. Only exchanges of returned Products or the issuance of a new store credit voucher by FOLKS will be authorized. The Buyer is also informed that any store credit issued by FOLKS is neither divisible nor refundable.
Gift cards purchased on the Website can only be used for the acquisition of Products via the Website.
In the event that the total sum of an order paid for using a gift card exceeds the amount thereof, the remaining balance must be paid by the Buyer via credit card.
However, in the event that the total sum of the order is less than the amount of the gift card, the credit balance of said card cannot be refunded in cash but will remain allocated to the gift card and may be reused for future purchases within a period of one (1) year.
In the event that the Buyer returns a Product acquired by means of a gift card, the reimbursement of the amount of said acquired Products will be credited back to this same gift card.
In the event of suspected fraud, either in the case where a gift card is issued via an incorrect name or the case of a violation of the rules that apply to gift cards, FOLKS reserves the right to refuse, cancel or suspend the purchase of gift cards along with orders paid for using gift cards.