Orders & payment


Any order, in order to be considered valid, must be made via the Website. The Buyer declares that they accept fully and without reservation the entirety of the present General Terms and Conditions of Sale by checking the box attesting to this during the checkout process. 

The Buyer guarantees the accuracy of the information that they provide on the Website. Purchases made through the Website are intended only for personal use by the Buyer, or intended to be given away, and not for resale. 

The data recorded by FOLKS constitutes proof of all transactions between FOLKS and the Buyer. 

After placing an order, the Buyer will automatically receive an email or a text confirming that FOLKS has received their order (a summary of the Products ordered). This initial confirmation by email or text does not in any way confirm the availability of the Products ordered. However, any order received by FOLKS is deemed firm and final. 

It is only upon receiving a second email or a text confirming the upcoming shipment of the Products ordered, that the Buyer will receive confirmation of the availability of said Products. 

In the event of total or partial unavailability of the Products after placing an order, the Buyer will be informed via email or text of the partial delivery or cancelation of their order. In such cases, the Buyer will be reimbursed the price of said unavailable Products within fourteen (14) days of being notified of the partial delivery or cancelation of their order.


Unless expressly stipulated special conditions apply to a sale, the prices of the Products sold on the online shop are those listed on the Website on the day of the order. 

These prices are firm and definitive on that particular date. 

Prices are listed in Euros, all taxes included, including VAT at the legal rate in force, packaging included, excluding delivery fees. 

Said delivery fees for the Products ordered by the Buyer will be shown when the order is placed and before being definitively confirmed. 

Prices are guaranteed, subject to typographical errors.

Once an order has been confirmed, the prices and fees will remain available on the Website in the “my orders” section of the “my account” tab.  

Furthermore, in the event of an order placed to a country other than mainland France, the Buyer is considered the importer of the concerned Products. Consequently, any customs duties, local taxes, import duties or state taxes which may be payable are not the responsibility of FOLKS and are the sole responsibility of the Buyer. 



Payment is due immediately upon placing an order, including Products available for pre-order. The Products remain the property of FOLKS until the full payment of the price has been made. 

Payment for the Products must be made by bank card, following the instructions on the payment page. 

The full price, including shipping fees, will be debited from the Buyer’s payment card when the order is confirmed. 

The Buyer guarantees that they are fully authorized to use the payment card for the payment of their order and that this means of payment will provide access to sufficient funds to cover all costs related to said order. 

FOLKS reserves the right to refuse payment, and therefore an order, for any reason whatsoever, and more particularly in the event of a supply problem, or any other difficulty related to the order in question. 

All information communicated by the Buyer to FOLKS is strictly protected and ensures the uniformity and security of every transaction. 

In the event of non-compliance of the obligations agreed to under the T&C by the Buyer, and particularly in the event of fraud or any attempted fraud, and any incident related to the payment of the price of an order, FOLKS reserves the right to refuse any order from the Buyer with whom there is such a dispute.